Employee Assistance Program (EAP)

Employee Assistance Program (EAP)

Your employer has engaged The Anna Centre to provide an Employee Assistance Program (EAP) for employees, at no cost to you. We are here to support you with confidential counseling services that cover a broad range of issues including work, health, family, relationships, and life stressors. Our team of qualified and experienced mental health professionals can deliver assistance to you in person, on the phone, or through video consultations.

Employee Assistance Program - Employees

You do not need approval from your employer before calling to book in an appointment.

To book in an appointment you can call our friendly administration team on 03 5442 5066.
– Please let administration know where you work and that you’d like to utilise the EAP.
– Admin will let you know the number of sessions you are entitled to and offer the earliest available appointment to you (usually within 48 hours).

Employees are an organisations greatest asset; it is recognised that to be successful organisations must be committed to their people and support them. Research has proven that work performance, productivity and organisational success reflects the support given from the organisation to the employee. Employees who receive between 3-8 sessions of counselling report significant improvement in many areas including morale, mental and physical wellbeing, motivation and commitment, higher attendance rates, betting coping skills, and higher self-esteem.

Your first appointment with one of our mental health professionals will involve 5-10 minutes of the clinician explaining consent, ethical obligations and their relevant professional background, they will then gather your history and information and will be guided by you on what has prompted you to book in for an EAP session. Sessions last between 50 – 60 minutes.

Counselling is when an individual meets with a trained professional to talk about issues and difficulties they are facing in their lives, in a confidential and non-judgemental way. The aim of counselling is to improve individual well-being. Our mental health professionals will assist you to talk about and explore the issue, and develop strategies to cope. It is important that you discuss with your clinician what you are expecting or hoping for as a result of counselling, so that our clinicians can cater your sessions to your needs.

This can vary depending on the individual contract arrangements your employer has opted for. In most cases, Individual counseling sessions for Full Time, Part Time, and Casual employees are covered, as well as family members. To find out please speak with your HR department or call The Anna Centre and speak with our friendly receptionist who will be able to let you know according to your company’s agreement.

Each employer has an individual contract with The Anna Centre for EAP services. As per our recommendation, most employers have opted for EAP services to be anonymous, therefore no identifying information is provided to your employer. In some rare cases Employers have requested employee name or initial on the invoices to the company for finance purposes. If you are concerned, please speak with administration who will inform you if the service for your organisation is fully anonymous or if your name will be identified on invoices. At no time will the content of your sessions be discussed with or passed on to your employer, unless discussed with and consented to by you.

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