Coronavirus (Covid 19)
In the wake of community concerns around Covid-19 we’re keen to support you to feel confident to maintain your focus on your mental health and continue to access the support you’re used to receiving from us.
We are committed to ensuring our team are healthy when they are at work. We are equally committed to reducing your risk of exposure to illness while attending your appointments with us.
We are following Department of Health guidelines around hygiene and encourage you to do the same:
- Cough into your elbow
- Throw away soiled tissues
- Wash hands for a minimum 20 seconds regularly, or use hand sanitiser often
- Stay home if you are unwell
We are ensuring team members remain at home if they are unwell. Likewise, we ask that you reschedule your appointments with us at the first sign of ill-health.
Please follow our usual policy for cancellations and advise by midday the business day prior to cancel or reschedule your appointment. Where notice is provided prior to midday on the business day prior to your appointment there will be no cancellation fee charged. If you are unwell and cannot contact us by midday the business day prior, please call us as soon as you can. We are happy to discuss waiving the cancellation fee during the current crisis if you are unwell, however we ask that you please give as much notice as possible, as we have other clients desperately waiting for appointments.